Privacy Policy

This Privacy Policy explains how Phoniqa (“we”, “us”), operated by [[registered business name]] (NTN [[NTN number]]), collects, uses, and protects your personal information when you use our website and place orders. By using the site you agree to the practices described here.

Information we collect

• Contact and delivery details you provide: name, phone number, email address, and shipping address.
• Order information: the products you buy, order value, and order history.
• Account information: your login email and authentication details (we never store your password in plain text).
• Payment information: where you pay online, payment is processed by a licensed payment provider — we do not store full card numbers on our servers. For cash on delivery, no card data is collected.
• Technical data: IP address, browser type, and basic usage analytics needed to operate and secure the site.

How we use your information

• To process, deliver, and confirm your orders.
• To provide customer support, warranty service, and returns.
• To send order-related messages (for example via WhatsApp, SMS, or email).
• To detect and prevent fraud and to comply with our legal obligations.
• To improve our products and the website experience.

Sharing your information

We share personal data only with parties needed to fulfil your order — for example courier and logistics companies and our payment provider — and with authorities where required by law. We do not sell your personal data.

Data retention

We keep order, invoice, and delivery records for as long as required to meet tax and consumer-protection obligations in Pakistan (generally up to several years), and only as long as necessary for the purposes above.

Your rights

You may request access to, correction of, or deletion of your personal data, subject to records we are legally required to keep. To make a request, contact us at support@phoniqa.com.

Security

We use reasonable technical and organisational measures to protect your data, including encrypted connections (HTTPS) and access controls. No method of transmission over the internet is completely secure, but we work to protect your information and will notify affected users of any material breach as required by applicable law.

Cookies

We use essential cookies to keep you signed in and to remember your cart and preferences. We may use limited analytics to understand how the site is used.

Contact

Questions about this policy? Email support@phoniqa.com or message us on WhatsApp at +92 334 4200338. Postal address: [[registered business address]], Lahore, Pakistan.